Many transport and shipping companies take advantage of logistics to improve operations. However, not all logistical implementations are one and the same. While they tout their logistical ability during the shipping process, many businesses are not doing it as a customer-first service. Instead, they do it to improve the company’s performance, not necessarily the customer. In this way, they lose sight of what is truly important: customer-oriented service. Because when the customer thrives, so too will the business. At RJS Logistics, everything done is done with the customer in mind. There are many facets associated with a customer-oriented business, and while logistics will always be an important part of the foundation of the business, the importance of customer service in logistics shouldn’t be minimized. The marriage of both performance and service helps separate RJS Logistics from other companies in the field.
Importance of customer-oriented in logistics service
Customer Service Begins With Serving the Customer
Before any kind of shipment or order can be placed, everything must begin with servicing the customer. This is through a first phone call conversation or email message. A customer or business such as yourself will have questions. You’ll want to know how a service provider can help you improve your own business while also either helping you save money or grow your business (or both). However, customer service doesn’t just stop right there, and this is one area other service providers run into trouble. It needs to continue through every single order or request, or question you have. It needs to always be present and always evident. The customer’s needs must come first because as long as the customer’s needs are met, the service provider’s needs will be fulfilled.
Customer-Oriented Logistics
Logistics is an important part of any shipping and transit company. It is necessary to continually composite data in real-time to identify the best routes, the shortest distances, and the best way to deliver the products on time. Your company depends on it. Because no matter how good of a product you offer, the failure of a shipping provider to deliver it on time may result in you losing the business of an important client.
And yet, for many shipping companies, logistics are used to improve the company’s own results, not necessarily the best results of the customer. In this way, the shipping provider fails its customer base. Because doing what is best specifically for the company, it results in inferior results for the users. But there is another way to go about doing this. It is possible to convert the logistical data to not better serve the business but the customer. By considering all the current shipments, the destinations, and the routes required, it is possible to ensure that customer deliveries and shipments are prioritized. It may cost a little more gas, or a driver might have to perform a slightly different route, but when it means customers receive a better service, it all works out in the end. And keeping customers happy and coming back helps elevate the business at the same time.
Real-Time Customer Oriented Logistics
Orders for shipments and transit come in all the time. This means the logistical information is constantly changing and shifting. It must constantly evolve to provide the highest level of care possible. One incoming delivery may tweak shipments or trucks used, but this is designed to better service the customer. Customer-oriented services need to always be at the forefront of any company, not just a shipping provider. Your own business likely does whatever it can to provide your customers with the highest quality service possible. It isn’t simply about padding your bottom line or doing what you can to increase profits. You increase profits by delivering the highest quality service, and, in turn, the customers continually come back to you.
Customer-Oriented Service Means Longevity
At RJS Logistics, it is all about providing companies with the highest level of service possible. No matter the size of the shipment, the destination, or the truck that needs to be used, everything is done to help better satisfy your own company’s needs. The importance of customer service in logistics is at the forefront of everything RJS Logistics does. And yet, unlike other companies out there, the services provided don’t just begin and end with a placed order or a phone call. It will always continue for as long as you are a customer. For as long as you need products and equipment shipped and transported, you will receive the kind of customer-oriented servicing you not only expect but deserve. And logistics will play a big part in that. Because while some companies can say they offer quality customer service and can answer all your questions, the true nature of customer service comes down to results and performance—both of which you will experience with the help of RJS Logistics.
Providing You With The Highest Level Of Service Possible
Delivering your products is only part of the job. With RJS Logistics, it all begins with customer service. Customer service’s main objective in logistics is to make sure you receive an exceptional result in the quickest time possible. You shouldn’t be forced to wait for assistance or to have an answer addressed. When your business hinges on a shipping service provider, you need your information right away, as everything else within your company might hinge on it. Here at RJS Logistics, you will find our customer service will exceed your expectations. Whether your business type or where you are in the manufacturing chain, from the first call to the final delivery, RJS Logistics is here for you. So give the customer service staff a call, or send them an email at your convenience. It will be the beginning of a mutually beneficial professional relationship.
